CCTS Privacy Policy

CCTS App Privacy Policy

In this policy, 'CCTS Applications and Services', also referred to as 'CCTS' and 'Applications and Services', refers to the following mobile applications and data services operated by ChargeCore Limited: 'CCTS Applications', also referred to as the 'Applications', [iOS/Android apps and related applications] and all instances where CCTS services are provided on other platforms.

The use of terms 'we' and 'our' refer to CCTS Applications and Services, and 'users' refers to contributors and users of the information published on any of the Applications and Services.

READ CAREFULLY

You should read this Privacy Policy carefully during the registration process, and pay attention to read and fully understand the contents of each clause. Unless you have read and accepted all the terms of this Privacy Policy, you will not be able to register an account or use CCTS’s services. If you do not agree with any content of this Privacy Policy, please stop the registration process immediately.

SIGNING ACTION

When you register a new account or log in to an existing account, checking the “I have read and agree” button means that you have fully read, understood and accepted all the contents of this Privacy Policy. Please confirm again that you have known and fully understood all the contents before deciding to register or use the service.

CIVIL CAPACITY

You acknowledge and promise that, you have full civil rights capacity and civil conduct capacity or although you do not have full civil rights capacity and civil conduct capacity but you have obtained the consent of your parents and other legal guardians and registered and used various services of CCTS by your parents and other legal guardians. If you do not have the corresponding civil conduct capacity and register an account, you and your parents and other legal guardians shall bear all the consequences arising therefrom in accordance with the law.

WHAT INFORMATION WE COLLECT

Whether you use CCTS as a registered or non-registered user each time you visit or use our Applications and Services, we may automatically collect the following data, some of which can be considered personal information:

Information about your activity on and interaction with CCTS, including your device's IP address, the type of device and browser you use, high-level location including the country from which you are accessing the Applications and Service.

Information from previous visits using a 'cookie', which are used by websites used to differentiate one device from another and to pass information from page to page during a single user's website session.

Registered users also have access to additional Applications and Services features. To create an account on CCTS, we need to collect and process selected personal information. You may decline to provide us with your information; however, this will limit your ability to register for an account and use some of our Applications and Services.

We may ask for this selected personal information if you register as a user of our Applications and Services, subscribe to our newsletters, upload or submit content through CCTS, or if you contact us. Depending on your use of CCTS, information required for registration may include:

Your name, email and postal address, country of residence, login username, display name or nickname and password details;
Your name, email address when you use the Apple ID or Google ID to login/register CCTS, we will use your personal information in accordance with the agreement with the third party (if any) and in compliance with laws and regulations.
Vehicle make(s) and model(s) information of where your vehicle is usually based. This information enables us to only show the charge devices which can be used by these vehicles, and to highlight your local charging facilities;

Other information which we may collect via CCTS Applications and Services, depending on your device settings and contact preferences includes:

Your contact preferences, so that we know for what reasons we may contact you as well as your preferred contact methods (e.g., email, telephone, post, text);

Information that you submit on or to CCTS Applications and Services in the form of general comments, contributions to discussions, verbal commands and comments, and/or messages to other users. Please note that our Terms and Conditions prohibit the sharing of personal information within all user comments and contributions;

Communications you send directly to us on any platform or communication channel (for example, when you ask for support, send us questions or comments, or report an issue);

Your current location for certain location-enabled services. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent for us to access your location at any time by changing the location settings on your device;

Your notification and device storage (caching) preferences, which you can change at any time by changing your device settings.

HOW WE USE YOUR PERSONAL INFORMATION

For all users of CCTS Applications and Services, we use the information automatically collected for the following purposes:

To enable us to provide you with CCTS Applications and Services, and to continually improve CCTS to ensure that the content is presented in the most effective manner for you and your device;
To track and analyze use of the Applications and Services so that we can improve how CCTS is performing and provide users with the best possible experience;
To allow you to participate in interactive features of our Applications and Services, when you choose to do so, in order that you receive the best possible information service from CCTS;
As part of our efforts to keep our Applications and Services safe and secure through pro-active site monitoring, and to administer ChargeCore for troubleshooting, data analysis, and testing purposes.

If you have registered an account to access additional features on CCTS Applications and Services, we use the personal information you have provided for the following purposes:

To provide you access to personalized areas of CCTS Applications and Services such as EV model filters, user filters, favorites and route plans, and to create and administer your account;
To enable you to post comments which can be read by other CCTS users across all CCTS Applications and Services;
To enable you to add a public charge point or suggest a charge point location that is not currently on CCTS;

Where you have provided other device setting and contact preference information, and where you have consented to such communications, we may use this information for the following purposes:

Provide you with CCTS product updates and notify you about changes to our Applications and Services;
Invite you to participate in CCTS surveys and relevant market research where you have consented to such communications;
Provide you with newsletters, promotions and other information about goods or services we think may interest you where you have consented to such communications;
To enhance the Applications and Services through the use of location-enabled smart tools and notifications. You can withdraw your consent for us to access your location at any time through your device settings;
Respond to your feedback, inquiries and complaints;
Carry out our obligations from any contracts you have entered into with us.

We will retain your personal information for as long as your account is active to provide you with access to our Applications and Services as set out in this Privacy Notice. We also collect and maintain aggregated, anonymous or pseudonymous information which we may retain indefinitely to protect the safety and security of our Applications and Services, improve CCTS or comply with legal obligations.

For inactive users, we will retain and use your information solely for the purposes set out in this Privacy Notice and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect CCTS's legal rights.

We may retain personal data of inactive accounts for a reasonable period to allow us to respond to any follow up inquiries or complaints. To determine appropriate retention periods for personal data, we consider the amount, nature, and sensitivity of the personal data, and the potential risk of harm from unauthorized use or disclosure of your personal data. In the majority of cases this period is less than 24 months.

Where registered users subsequently withdraw their content and/or wish to remove all of their personal information from our Applications and Services, we will only continue to retain the registration details (including username and password) as part of a suppression list to ensure we comply with all 'do not contact' requests, to allow us to respond to any follow up inquiries or complaints, and to comply with our legal obligations, resolve disputes, enforce our agreements and protect CCTS's legal rights.

HOW WE PROTECT YOUR PERSONAL DATA

We take security seriously, and the security of your personal data is important to us. We do our utmost to ensure your personal data is processed in a way that ensures appropriate security from unauthorized or unlawful processing, accidental loss, destruction or damage.

We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet. In addition to encrypted transmission, your account information is protected by a password, which you should choose carefully and keep secure. All passwords are stored in 'hash' format which is a widely used method to protect sensitive information.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes. This in effect removes any personal information and any security risk associated with your data. We may use or store this information indefinitely without further notice to you.

However, as no method of electronic communication or storage is completely secure, we cannot guarantee its absolute security. ChargeCore therefore has a protocol in place in the event of a data breach. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

YOUR DATA PROTECTION RIGHTS

In the vast majority of cases, we process your personal data on the basis that:

You have given consent to the processing of your personal data for one or more specific purposes.

In a small number of cases, we may also process your personal data in cases where:

It is necessary for compliance with a legal obligation to which we are subject; it is necessary in order to protect your vital interests; it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us; or
It is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.

In cases where we must rely on legitimate interests rather than consent to process personal data, we will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair.

Examples of legitimate interests include: reporting criminal acts and compliance with law enforcement agencies; internal and external audit for financial or regulatory compliance purposes; statutory reporting; maintenance of suppression lists; physical and network security; financial management and control; and general administration.

ChargeCore is happy to comply with these rights which are as follows:

Withdraw consent - Where we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time;
Right to be informed - You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used;
Right of access - You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request;
Right of erasure - You have the right to be forgotten (i.e. to have your personal data deleted). Where this occurs, we will only retain your registration details on a suppression list to ensure that you are not contacted in the future. Should we be unable to comply with your request of erasure for legal reasons, we will notify you about this decision;
Right of rectification - If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us;
Right to restrict processing - In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage;
Right to data portability - Where we are processing your personal data under your consent, the law allows you to request data portability from us to another service provider. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format;
Right to object - You have an absolute right to stop the processing of your personal data for direct marketing purposes. This right is implemented by amending your contact preferences;
Right to object to automated decisions - In a situation where a data controller is using your personal data in a computerized model or algorithm to make decisions “that have a legal effect on you”, you have the right to object.

DATA SHARING WITH THIRD PARTIES

In order to facilitate your use of CCTS Applications and Services, we may share your personal data with trusted third parties to provide elements of our Applications and Services to you.

In these cases, we will provide your personal data to third parties only when they need the data to perform particular functions in delivering our Applications and Services to you or as part of our regulatory compliance. These include:

Charge point networks who are our data partners and with whom we share Chats that relate to their charging units. The personal information shared is limited to the user display name only;
Service providers acting as data processors on our behalf who provide data hosting facilities, email services, IT and system administration services which support CCTS Applications and Services;
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request or to investigate potential data breaches.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes (other than those related to the delivery of CCTS Applications and Services) and only permit them to process your personal data for specified purposes and in accordance with our instructions.

The data we collect from you may, on occasion, be processed by organizations engaged in the fulfillment of your request, order or reservation, and the provision of support services. Where this occurs, we will take steps reasonably necessary to ensure there is an adequate level of protection of your data and that your data is treated securely and in accordance with our Privacy Policy.

CHILDREN AND PERSONAL INFORMATION

We do not knowingly collect, solicit, or maintain Personal Information from anyone under the age of 18 or knowingly allow such persons to register for or use our Applications and Services. If you are under 18, please do not send any Personal Information to us. In the event that we learn that we have collected Personal Information from a child under age 18 without verification of parental consent, we will use commercially reasonable efforts to delete that information from our database.

PRIVACY CONTACT INFORMATION

If you have any queries about this Privacy Notice, please contact us via email

at developer@cnpowercore.com.

To submit a Subject Access Request, change consent, request erasure or rectification, restrict processing, to port data to another provider, and/or to object to automated decision making, please contact ChargeCore via email at developer@cnpowercore.com and prove your identity in a certain way. ChargeCore may require you to verify your identity before processing your related request. We will respond to you within 30 days after confirming your identity.

ABOUT THIS PRIVACY NOTICE

By using the CCTS Applications and Services, you're acknowledging you have agreed to our Terms and Conditions and that you have read and understood this Privacy Notice.

Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of any of our Applications and Services.

This Privacy Notice only covers CCTS Applications and Services. Any other websites that may be linked to by the CCTS Applications and Services are subject to their own notice, which may differ from CCTS's Privacy Notice.

Where you submit information to a third-party through our site, any information that you provide will be subject to the Terms and Conditions and Privacy Notice of the third-party website and ChargeCore will bear no liability for any loss incurred or damage suffered by you as a result.

Jurisdiction, Applicable Law and Dispute Resolution

The formation, effectiveness, performance, interpretation and dispute resolution of this Terms and Conditions shall be governed by the laws and regulations of the mainland of the People’s Republic of China, and shall exclude the application of any conflict of laws rules.

If a dispute arises between you and ChargeCore due to a product or service issue in a specific service, with respect to this Terms and Conditions, you agree to submit the dispute to the competent people’s court at the place where this Terms and Conditions is signed.

The place of signing of this Terms and Conditions is Floor 4, Floor 11, Building 2, Jiangsu Science and Technology Finance Building, No. 21, Andemen Street, Yuhuatai District, Nanjing City, Jiangsu Province, China.